handsfreeops

Legal

Privacy Policy

Last updated: June 3, 2026

HandsFreeOps ("HandsFreeOps," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a consultation, use our AI voice receptionist or workflow automation services, or otherwise interact with us (collectively, the "Services"). It also describes your rights under applicable United States privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and other state privacy laws (including those in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and similar jurisdictions).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect the following categories of personal information:

  • Identifiers: name, email address, phone number, business name, IP address, device identifiers, and similar identifiers.
  • Commercial information: services you inquire about or purchase, transaction history, and customer records.
  • Internet and electronic activity: pages viewed, links clicked, referring URLs, browser type, approximate location derived from IP, and interactions with our website and chat widget.
  • Audio and communications data: recordings, transcripts, voicemails, call metadata, and messages generated through our AI voice receptionist or chat features, where permitted by law.
  • Professional information: job title, industry, and details about your business operations that you share with us.
  • Inferences: insights drawn from the above to understand your needs and improve our Services.

We do not knowingly collect sensitive personal information (such as government IDs, precise geolocation, or financial account credentials) unless you voluntarily provide it. We do not knowingly collect personal information from children under 16.

2. How We Collect Information

  • Directly from you when you submit a form, email us, call us, book a consultation, or chat with our assistant.
  • Automatically through cookies, pixels, and similar technologies when you visit our site.
  • From service providers such as analytics providers, hosting providers, scheduling tools, and AI platforms that help us deliver the Services.

3. How We Use Information

  • To respond to inquiries and provide the Services you request.
  • To schedule calls, send proposals, and manage our client relationship.
  • To operate, maintain, secure, and improve our website and Services.
  • To personalize content and communications.
  • To send service updates and, with your consent where required, marketing communications.
  • To comply with legal obligations, enforce our terms, and protect our rights and others' rights.
  • To train and improve our AI tools using aggregated or de-identified data.

We do not use or disclose sensitive personal information for purposes other than those permitted under the CCPA/CPRA.

4. How We Share Information

We may share personal information with:

  • Service providers that perform services on our behalf (e.g., hosting, analytics, email delivery, scheduling, AI model providers, customer support tools) under contracts that limit their use of the information.
  • Professional advisors such as lawyers, accountants, and auditors.
  • Authorities and others when required by law, subpoena, or to protect rights, safety, or property.
  • Successors in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money. Some advertising and analytics cookies may constitute "sharing" or "selling" under certain state laws (e.g., CCPA/CPRA). You can opt out of such sharing as described in Section 7.

5. Cookies and Tracking

We use cookies and similar technologies for essential site functionality, analytics, and to remember your preferences. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. We currently honor Global Privacy Control (GPC) signals where required by law.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it was collected.

7. Your US Privacy Rights

Depending on where you live, you may have the following rights:

  • Right to know / access the personal information we hold about you.
  • Right to delete personal information, subject to legal exceptions.
  • Right to correct inaccurate personal information.
  • Right to portability of your personal information.
  • Right to opt out of the sale or sharing of personal information and of targeted advertising.
  • Right to limit use of sensitive personal information.
  • Right to non-discrimination for exercising these rights.
  • Right to appeal our decision regarding your request, where required by state law.

To exercise any of these rights, contact us using the details in Section 12. We will verify your request using the information you provide. You may use an authorized agent where permitted by law.

"Shine the Light" (California): California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not currently share such information for third-party direct marketing.

8. Communications and Call Recording

Our AI voice receptionist and related communications tools may record and transcribe calls and messages for quality, training, service delivery, and recordkeeping purposes. Where required by applicable federal or state law (including "two-party consent" states such as California, Florida, and others), we will provide notice or obtain consent before recording. By continuing a call after receiving such notice, you consent to the recording.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our site may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated as required by law.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: